FAQ
General Questions
Maintenance & After-Sales Service
Usage & Legal Requirements in Switzerland
Autonomy, Battery & Effort
Other Questions
1. You mainly use your bike for daily commuting (city, work, everyday mobility)
Choose a Miloo Electric Bike – C Line
- Ideal for home-to-work commuting
- Comfortable, easy to handle, and safe in urban environments
- Perfect for replacing your car or public transport
- Suitable for bike lanes, city traffic, and frequent stops
Recommended if:
- You ride every day or almost every day
- You are looking for a reliable and comfortable bike for daily use
- You want a simple, efficient, and sustainable mobility solution
2. You transport children, groceries, or heavy loads.
Choose a Cargo E-Bike – C Line
- Designed for families to simplify everyday travel with children
- Perfect for carrying heavy loads. The bike can support up to 200 kg (total weight including rider and cargo)
- Extremely stable, even when fully loaded
- A credible alternative to the car for daily use
- Safety and power adapted for intensive use
3. You ride in the mountains, on hilly roads, or mixed terrain.
Choose a Miloo Electric Bike – X Line
- Designed for demanding terrain, elevation, and varied routes
- Ideal for mountain riding, hilly landscapes, and long-distance journeys
- Built for active, sporty, and performance-oriented riders
- Combines power, control, and comfort — even on intense rides
| Criteria | MILOO | Competitors |
|---|---|---|
| Origin & DNA | Swiss brand 🇨🇭 specialized in premium electric mobility, designed for real everyday use | Often international or generalist brands with a standardized approach |
| Online Purchase | ✅ Direct online purchase available, simple and seamless | ⚠️ Often unavailable or limited to configuration tools without direct ordering |
| Long-Term Rental | ✅ Rental available, ideal to test an e-bike without commitment | ❌ Generally unavailable |
| Monthly Financing | ✅ Simple & accessible monthly payment | ⚠️ Not always available |
| E-Bike Leasing | ✅ Leasing available (private & business customers) | ❌ Very rare offered |
| Financial Accessibility | ✅ Premium mobility without high upfront investment | ❌ Full payment often required |
| Customer Journey Flexibility | ✅ Purchase, rental, financing or leasing depending on your needs | ❌ Rigid model focused primarly on purchase |
| Physical Stores & Retail Network | ✅ Miloo boutiques in Switzerland with integrated workshops (Geneva, Vernier, Les Acacias, Lausanne, Gland et Zurich) + partner dealers in Basel, Neuchâtel and La Chaux-de-Fonds | ⚠️Few or no mono-brand stores, mainly multi-brand retailers |
| After-Sales Service | ✅ Service handled in Miloo boutiques and certified partner workshops, with dedicated parts and procedures | ⚠️ Often outsourced or non-specialized service |
| Customization | ✅ Multiple options (batteries, equipment, transmissions, ...) | ❌ Fixed configurations |
| Sustainable mobility Vision | ✅ True alternative to the car for everyday use | ⚠️ Often leisure-oriented |
Why Classy Beast and Mighty Beast Are Ideal for Beginners
- Easy to use → Smooth and intuitive pedal assistance
- Comfortable and stable → Perfect for learning and building confidence
- Designed for everyday rides → City commuting, daily travel, and leisure
- The perfect balance between performance, simplicity, and reliability
- Available in 25 km/h or 45 km/h versions, depending on your riding needs
👉 Choose the Classy Beast for an elegant, stable, and comfortable bike designed for daily commuting.
👉 Choose the Mighty Beast for maximum stability, wide tires, and a confidence-inspiring ride — combined with a bolder design statement
A Miloo e-bike is the right choice for those seeking reliable, high-performance, and sustainable mobility designed to meet the highest quality standards.
Miloo is a Swiss brand recognized for its technical excellence, refined design, and expertise in premium electric bikes.
Miloo is the right fit if:
- High-quality craftsmanship and reliability matter
- A bike built to last, even with regular use, is essential
- A brand that combines Swiss design, innovation and performance is valued
- A bike that inspires confidence, safety, and riding pleasure is expected
The lightest model in the Miloo range is the Adventure Beast e-gravel bike.
Designed with a full carbon frame and a performance-driven approach, the Adventure Beast is among the lightest in its category, while still maintaining power, range, and comfort.
Why Choose the Adventure Beast?
Key Features and Performance Benefits:
- Weight starting from 14.8 kg
- Full carbon frame optimized to reduce weight
- Performance- and efficiency-oriented design
- High power output and strong torque
- Excellent handling, especially on climbs and long-distance rides
- Ideal for riders looking for a lightweight, dynamic, and responsive bike
The difference between the Miloo C Line and X Line lies primarily in intended use, performance level, and the riding experience sought.
The C Line (city line) is designed mainly for urban mobility and daily commuting.
- Developed for city riding and home-to-work travel
- Focused on comfort, ease of use, and smooth riding
- Equipped with safety features adapted to urban environments
- Ideal for replacing the car or public transport in everyday life
The X Line, also known as the Expert Line, includes high-performance electric bikes designed to go beyond urban limits.
- Built for adventure, leisure rides, and varied terrain
- Strong performance and sport-oriented DNA
- Suitable for hilly roads, mountains, gravel, and long-distance rides
- Designed for those who want to explore further and experience dynamic riding sensations
It is also developed for riders who want to preserve the natural feel of a traditional bike, while benefiting from the advantages of an electric bike — greater range, higher speed, and powerful assistance to go further without compromising the joy of pedaling.
The most versatile Miloo electric bike is the Maverick Beast.
As a full-suspension, ultra-lightweight E-MTB and e-SUV, the Maverick Beast adapts to all types of terrain—from paved roads to technical trails, hilly landscapes, and even mountain tracks.
Why the Maverick Beast is the most versatile:
- Full suspension → for excellent comfort and control on roads, paths, and mixed terrains.
- Very lightweight (around ~21 kg depending on the version): makes it highly maneuverable uphill and on quick accelerations.
- Battery range suitable for long or mixed rides (road, mountain, gravel, or daily commuting).
- Powerful X-Line motor with high torque for a responsive and lively ride across all terrains.
The Maverick Beast is Miloo’s most versatile bike: it combines low weight, full suspension, and strong performance, making it ideal for everything from urban commutes to challenging off-road adventures.
Miloo electric bikes come in one universal size, designed to fit most riders thanks to optimized geometry and easily adjustable components (saddle, cockpit).
👉 The maximum supported weight depends on the model:
- Cargo bikes: up to 200 kg (bike + load)
- Mighty & Classy: up to 150 kg
- Adventure, Xplorer & Maverick: up to 140 kg, due to the carbon frame designed for lightness and high performance
If you're unsure, the Miloo team is happy to help you choose the model best suited to your needs.
Cleaning
- Clean the bike regularly using a soft cloth, water, and a mild soap
- Avoid high-pressure water jets, especially around the motor, battery, and electrical connections
- Dry the bike thoroughly after cleaning
A regularly maintained bike ensures greater longevity and long-term reliability.
Transmission and Brakes
- Regularly check the condition of the chain, brake pads, and brake discs
- Lubricate the chain if necessary, especially after riding in the rain
- Make sure braking remains efficient and progressive
Tires, Adjustments and Bolts
- Check tire pressure according to your usage (city riding, load, terrain)
- Periodically verify that the handlebar, saddle, and main components are properly tightened
- Adjust your riding position to ensure comfort and safety
Recommended Professional Maintenance
Even with regular maintenance, it is recommended to have your bike professionally checked:
- Once a year or after 1,000 km of riding (the first service at 400 km is included)
- At one of our Miloo stores in Geneva, Lausanne, Gland, Vernier, Acacias or Zurich
- At an authorized dealer
This inspection ensures that safety, adjustments, and the overall condition of the bike are properly checked.
Maintenance and repairs are available in our Miloo stores.
Miloo workshops handle:
- Regular maintenance of your bike
- Safety adjustments (brakes, transmission, tires, electronics, ...)
- Mechanical and technical repairs
- Seasonal check-ups, such as the Winter Service
👉 All work is carried out by technicians trained on Miloo electric bikes, using parts specifically adapted to each model.
Where Can I Find a Miloo Workshop?
Service is available in Miloo stores across Switzerland, including:
- Geneva: 2, Rue Etienne-Dumont
- Lausanne: Rue Madeleine 12
- Gland: Rte Suisse 41
- Vernier: Avenue de l’Étang 57
- Carouge: Rue des Noirettes 44
- Zurich: Sihlstrasse 46
👉 This ensures local support close to your home.
Outside Miloo Stores
If you are unable to visit a Miloo store, certain partner workshops may also provide routine maintenance.
However, for specific technical interventions or system updates, an official Miloo workshop is recommended.
At Miloo, we recommend scheduling a first check-up after the first few hundred kilometers, generally around 300 km.
This initial inspection ensures that all adjustments are optimal after the first rides and that your bike delivers safety, comfort, and performance from the very beginning.
And After That?
To ensure proper functioning, safety, and long-term durability, it is recommended to carry out regular check-ups, ideally every 1,000 km ridden or in case of intensive use.
These inspections help to:
- Check the overall condition of the bike
- Adjust brakes and transmission
- Anticipate natural wear of components
- Preserve everyday comfort and reliability
Yes, a Miloo e-bike can be used all year round.
Miloo e-bikes are designed for everyday use in all seasons, including winter. Their motor system, hydraulic brakes, and high-quality components ensure safety, reliability, and comfort — even in cold or wet conditions.
👉 For optimal year-round use, it is recommended to adapt the tires to seasonal conditions, maintain the bike regularly, and protect the battery from extreme cold.
A Miloo e-bike is therefore a reliable mobility solution 365 days a year — summer and winter alike.
In Switzerland, 25 km/h electric bikes belong to the category of light mopeds and are subject to the same traffic rules as traditional bicycles. They therefore offer a high level of riding freedom, particularly in urban areas.
With a 25 km/h Electric Bike, You May Ride:
- ✅ On cycling infrastructure (bike paths and bike lanes, when available)
- ✅ On the road, if no cycling infrastructure is present
- ⛔ Not on sidewalks or in pedestrian zones, unless signage explicitly states “bicycles allowed”
When a bike path or bike lane exists, it must be used as a priority, just like with a conventional bicycle.
With a 45 km/h Electric Bike (Speed Pedelec), You May Ride:
- ✅ On cycling infrastructure (bike paths and bike lanes, when available)
- ✅ On the road, if no cycling infrastructure exists
- ⛔ Not on sidewalks or in pedestrian zones, unless signage explicitly states “bicycles and mopeds excepted”
- ⛔ Important: the sign “bicycles excepted” does not authorize 45 km/h electric bikes.
Yes. A Miloo electric bike can replace a car for daily use in the vast majority of trips — especially commuting, city travel, and short-to-medium distances.
Why replace your car with a Miloo electric bike?
- Less traffic on the road: Every trip made by bike reduces urban congestion and makes travel smoother.
- No more parking hassle: No need to search for a parking space or pay expensive parking fees. A bike can be parked easily, close to your destination.
- Reduced transportation costs: No fuel, no public transport tickets, and very low maintenance costs. An electric bike is a cost-effective solution for everyday mobility.
- An ecological alternative: Zero direct emissions, reduced environmental impact, and an active contribution to more sustainable mobility.
Regarding 25 km/h E-Bikes
Age requirements:
- Minimum age: 14 years old
- Category M license required between 14 and 16 years old
- No license required from 16 years old
Mandatory equipment and lighting:
- White front light (non-flashing)
- Red rear light (non-flashing)
- Daytime running light at the front
- Red rear reflector
- Helmet recommended (not mandatory in Switzerland)
- Bell
Regarding 45km/h E-Bikes (Speed Pedelecs)
Age requirements:
- Minimum age: 14 years old
- Driving license required: Category M (or Category B)
- Registration required with a valid and visible license plate
Mandatory equipment and lighting:
- White front light (non-flashing)
- Red rear light (non-flashing)
- Daytime running light at the front (mandatory)
- Rear-facing red reflector
- Helmet approved according to EN 1078 standard
- Bell
| E-Bike 25 km/h | E-Bike 45 km/h | |
|---|---|---|
| Minimum Age | From 14 years old | From 14 years old |
| License | Category M license required between 14 and 16 ans. No license required from 16 years old | Category M license required (or category B car license) |
| Registration | ❌ No | ✅ Yes, license plate required |
| Front light | White, non-flashing. Must be on even during daytime | White, non-flashing. Must be on even during daytime |
| Rear light | Red, non-flashing | Red, non-flashing |
| Rear reflector | Mandatory | Mandatory |
| Helmet | Recommended (not mandatory) | Mandatory (EN 1078 Standard) |
| Bell | Mandatory | Mandatory |
In Switzerland, the speed of an electric bike always depends on pedaling. The electric assistance supports your effort — it does not operate independently beyond certain limits.
For a 25 km/h Electric Bike:
- Electric assistance supports pedaling up to 25 km/h
- The maximum speed of 25 km/h is reached only while pedaling
- Without pedaling, assistance is limited to 20 km/h (depending on the model)
For a 45 km/h Electric Bike:
- Electric assistance supports pedaling up to 45 km/h
- The maximum speed of 45 km/h is reached only while pedaling
- Without pedaling, assistance is limited to 30 km/h (depending on the model)
In Switzerland, the requirements depend on the maximum assisted speed of the electric bike: 25 km/h or 45 km/h.
25 km/h Electric Bike:
- License plate: No
- Liability insurance: Not mandatory
- Helmet: Not mandatory, but strongly recommended
- Category M (or B) driving license: Not required
45 km/h Electric Bike:
- License plate: Mandatory
- Liability insurance: Mandatory (included in the license plate registration fee)
- Helmet: Mandatory
- Category M (or B) driving license: Mandatory
⚠️ In case of driving license suspension, riding a 45 km/h electric bike is generally prohibited unless specific authorization is granted.
The real range of a Miloo electric bike varies depending on the model and, above all, on how you use it.
Depending on the road, assistance level, and riding conditions, the range can vary from approximately 30 km up to 180 km.
Why Does the Range Vary So Much?
The range of a Miloo e-bike depends on several factors, including:
- Your riding style and the level of assistance used
- The type of route (city, hills, mountains, wind conditions)
- The weight carried (rider, luggage, children for cargo models)
- The installed battery capacity
- External conditions (temperature, road surface)
👉 Two riders using the same bike can therefore achieve very different ranges.
Extended Range with Dual Battery
On certain Miloo models, it is possible to choose a dual battery configuration.
This setup significantly increases range and is ideal for:
- Long daily commutes
- Long-distance rides
- Intensive use or hilly terrain
With this option, range can reach up to 180 km, depending on usage and the selected bike model.
No. A Miloo electric bike does not require a lot of physical effort. The electric assistance is designed to support your pedaling and significantly reduce effort, especially when starting, climbing hills, or riding longer distances.
Miloo electric bikes offer multiple assistance levels, allowing you to:
- Ride without excessive fatigue in everyday use
- Adjust the effort according to your fitness level, route, or preference
- Maintain a natural and smooth pedaling experience
You are always pedaling, but the effort is greatly reduced.
To preserve the battery of your Miloo electric bike, it is essential to adopt a few simple habits — both in everyday use and during winter.
A well-maintained battery retains its performance longer and significantly extends its lifespan.
Smart Charging
- Recharge the battery before it is completely empty
- Avoid leaving the battery at 0% for extended periods
- Prefer regular charging rather than extreme full discharge cycles
👉 This helps prevent premature wear of the lithium cells.
Storage and Temperature
- Store the battery in a dry place at a moderate temperature
- Avoid extreme temperatures (intense cold or excessive heat)
- In winter, remove the battery if the bike remains outdoors
👉 Cold weather can temporarily reduce range without damaging the battery, as long as it is properly protected.
In Case of Long-Term Non-Use
- Keep the battery partially charged (around 60–70%)
- Turn off the bike and remove the battery
- Store it indoors between 10°C and 20°C
- Recharge it slightly every 2 to 3 months
👉 These precautions help prevent premature battery aging.
Winter Use: What You Need to Know
- Riding in winter is absolutely possible.
- Range may temporarily decrease in cold weather.
- Always recharge the battery at room temperature.
- If the battery is cold, allow it to naturally return to room temperature before plugging it in.
- Never use a direct heat source.
The main difference between a 25 km/h e-bike and a 45 km/h electric bike (speed pedelec) lies in the maximum assisted speed, intended use, and legal regulations.
25 km/h Electric Bike
- Electric assistance up to 25 km/h
- The maximum speed of 25 km/h is reached through pedaling combined with electric assistance. Without pedaling, the maximum speed is limited to approximately 20 km/h
- Designed for daily commuting, urban riding, and short-distance trips
- Smooth, comfortable, and accessible riding experience
- Ideal for simple and efficient urban mobility
- No vehicle registration required
- Helmet not mandatory (though strongly recommended)
45 km/h Electric Bike (Speed Pedelec)
- Electric assistance up to 45 km/h
- The maximum speed of 45 km/h is reached through pedaling combined with electric assistance. Without pedaling, the maximum speed is limited to approximately 30 km/h (depending on the model)
- Designed for longer commutes and faster travel
- Offers a more dynamic ride and sportier performance
- Ideal for significantly reducing commuting time
- An approved helmet is mandatory
- License plate registration is required
Choosing between a 25 km/h electric bike and a 45 km/h electric bike mainly depends on legal requirements — especially driving license regulations — and how you use your bike in your daily routine.
Ultimately, the right speed depends on your everyday commuting distance, your environment, and your personal mobility habits.
25 km/h Electric Bike: Simplicity and Freedom for Everyday Use
A 25 km/h electric bike is the simplest and most practical option for daily mobility.
- No driving license required (if the rider is 16 years or older)
- No vehicle registration required
- Riding experience similar to a traditional bicycle
👉 Recommended if:
- You want a simple solution with no administrative procedures
- You ride daily in the city and cover shorter distances
- You are looking for smooth, accessible mobility for everyone
45 km/h Electric Bike: Save Time on Longer Distances
A 45 km/h electric bike (speed pedelec) is designed for riders who cover longer distances on a daily basis.
- Ideal for extended home-to-work commutes
- Significantly reduces travel time
- Offers a more dynamic and sportier riding experience
- Particularly relevant outside dense urban centers
- Requires license plate registration and a category M license (or a category B car driving license). ⚠️
